frequently asked questions

General

Sign up with your email and we’ll send you all the details we need to get started on whatever service or services that you’ve ordered. All up to 2 business days to get the email through from us and check you junk / spam.

It’s all designed to be super simple, just tell us what you want on the easy to fill in form, hit submit and the SMB10X team will get started for you. 

Yep, as we basically take all the risk we do ask you to sign up with us for a set amount of time. Most are 12 months and then they turn into rolling contracts.

Check out our terms and conditions. we don’t ask you to sign lots of paperwork but taking any service from us means you have read and understand them.

It’s all in plain english too, which we think makes a nice change 🙂

Yes, if you already have a domain name we can use that for you – just let us know and the SMB10X team will tell you what you need to do. you can host with your current host or move it to our super fast hosting, the choice is yours!

Yes you can, we are building out a portfolio but if you want to see any of them, just message us and we’ll be happy to send you samples to take a look at.

This is your business so any logo design packages we do will be unique to you!

Service Use

Yep. Unless you want something specific, all our designs are done in WordPress, it’s super easy to use and you’ll have you own log in so you can edit and update as you want. Or ask us to do it for you.

We are here to make your life easier not harder so we offer video training and how to guides for anything your are ordering with us. If we don’t have what you need then the team will make it!

No one wants the hassle of invoices so we set monthly payment up via simple direct debit. If you need invoices for tax reasons just let us know and we’ll get those issued for you automatically as well.

Simple, just send us a message and we’ll change the divert for you usually within a couple of hours from Mon-Fri. 

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